Frequently Asked Questions
1. How to order?
You can order online in 4 simple steps.
1). Visit our quotation page
2). Fill out the item with “*” at least in the quotation page.
3). Upload your document. Upload the file at the bottom of the page. (file size up to 15 MB) The file will be transmitted in encryption method, so your file is security and secrecy.
4). Online payment. After we accept your quotation, we will answer you the cost as soon as possible. And a payment link will be included in the letter. We will start your project after accept the half of the evaluation cost. The balance should be finished payment in 3 work days after we send back the translation.
We accept bank transfer or credit/debit card using the online payment method secured PayPal. For details of payment via PayPal, please visit How PayPal Works.
2. What is required when inquiring translation work?
Simple: tell us the language combination (source and target languages), the word count of the document, the subject matter, and your ideal turnaround time.
The easiest way to get a price quote from us is by using our instant quote system.
We will get back to you with a quote within one working day.
3. What file formats do you accept?
We work with almost all file formats, both editable text and formats that cannot be edited, including (but not limited to):
- Adobe PDF (.pdf)
- Microsoft Office formats: Word (.doc/.docx), MS Excel (.xls/.xlsx), MS Powerpoint (.ppt/.pptx)
- Web pages (.htm, .html, .php etc)
- A wide range of image formats (.jpg, .gif, .tif .png, .bmp, .psd, etc.)
4. Can I send you files that are too large to be sent by email?
Sure. You can upload your files here.
5. Why do the prices for different languages differ?
Our translation prices are based on supply and demand: if translators for the desired source or target languages are rarely found, or if the language pair is a particularly demanding one, the price translating to and from such languages is likely to increase.
Moreover, a good translation is more than just rephrasing something into another language - to render something effectively in a language far removed from the source, one must take into account the idiosyncrasies of the target language.
6. What is your turnaround time for translations?
Generally, the turnaround time is based on the length and complexity of the document, and whether special formatting is required.
YOYI offers 2 services to choose from, depending on how quickly you need your translation: Best Value and Express.
The typical timeframe for a Best Value translation of 1,000 words is 5 working days. This drops to 1 working day for an Express order.
Large documents are handled in a slightly different way: the task is distributed to a team of translators, who are then coordinated by one of our project managers.
7. Do you offer volume discounts?
Yes, we do, if you can submit an approved glossary (or similar) previously translated by professional translators.
8. How can I be sure that the finished product is of the highest quality?
All our translations are carried out by highly qualified and experienced translators who have grown up speaking the language into which they are translating. We only use native speakers as we strongly believe that living and working in an environment where the target language is actually spoken is the only way to guarantee the purest translations, with correct use of terminology.
9. Is it possible to have my document proofread by another translator?
Yes, of course. Even though all of our translations are undertaken by professional translators, it is possible to get your translated document proofread by a second translator, who will be equally qualified but independent of the original project.
In most cases, you will notice a slightly different choice of terms or syntax, but it is very unlikely that radical changes will need to be made. This is because there is no such thing as a "definitive" translation - in reality many solutions are possible, and can be just as correct as each other. This is the beauty of language!
Add 60% to our rates if you would like two independent translations of your text, each of them check-read.
10. Do you provide oral translation?
Yes, we do - though the more accurate term for this is "interpretation". The difference between interpretation and translation lies within the choice of communication channel. While translation concerns itself with written communication, interpreting deals with the spoken word. Translators work on written documents, while interpreters are accustomed to circumstances that require live translation; for example conferences and business meetings, medical appointments, legal proceedings and the like.
By now, we provide interpretation services only in China.
11. How do you ensure the confidentiality of my oral or written information?
All our translators and interpreters must agree to our terms and conditions before undertaking any job. By doing so, they automatically agree to honor our confidentiality clauses involving non-disclosure of client information.
For projects involving extremely sensitive information, translators/interpreters will be required to sign ad hoc confidentiality and non-disclosure agreements.
12. What methods of payment do you accept?
Clients can pay directly by bank transfer or credit/debit card using the online payment method secured Paypal.
